Rights and Responsibiliteis

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Rights of you and your children

Please ask your Family Care Counselor to explain these rights if you have any questions. It is important that you understand them and are satisfied with how your family is being treated. Please be aware you have the right to refuse any treatment or service, unless those rights have been limited by law or court order. PSF will provide services to minor children without the consent of a parent only when a court order authorizes such. If you refuse to participate in the agency programs, your Family Care Counselor will inform you of potential consequences of such a refusal.

You have the following rights:

To be heard
To attend meetings
To have a say in what happens to you and your family
To invite others to participate in your Family Team Conference
To have a safe and secure environment
To receive services regardless of religion, ethnic or cultural background, race or sexual preference in a non-discriminatory manner
To receive services in your community
To receive services that are the least restrictive to meet your needs
To receive cost information prior to the provision of services
To be treated with respect and to have your family’s culture considered in all decision-making
To have your information treated in a confidential manner
To receive copies of team minutes, Family Plans and court documents
To visit with one another unless otherwise ordered by the court
To provide relevant information and help in making decisions for you and your family regarding types of services and the person/agency who will provide the service
To submit a complaint/concern to PSF if you are unhappy with services and expect an answer back in a reasonable amount of time
To have legal representation
To call/contact your Family Care Counselor, Guardian ad Litem or the Florida Abuse Hotline to report allegations of neglect or abuse
To request an in-house review of care, treatment and service plan
To request your case be transferred to another program or caseworker within PSF. You may also request that your case be transferred to a program or caseworker outside of PSF, if the program provides the requested service.

Responsibilities of you and your family

We want you to understand what is expected of you while working with PSF, so please ask your Family Care Counselor to answer any questions you may have about your responsibilities.

You have the following responsibilities:

To be honest and share information with us
To participate in the Family Team Conference process
To work on plan tasks and goals
To keep appointments
To identify other people and services that will help you be successful
To treat others with respect
To remain in contact with your team and the Family Care Counselor
To remain in contact with your family through mail, visitation and phone calls unless restricted by the court
To protect the safety of yourself and your children, to include pool and water safety
NOTE: A swimming pool or other body of water in the yard can present a very dangerous area for children. Drowning is the number one cause of death for children under five in Florida, Arizona and California, with a ranking of number two for over a dozen other states. According to government statistics, for every drowning there are eleven near-drowning incidents, many of which result in totally disabling brain damage. To protect your family from a potentially fatal accident, the following is recommended:

  • Never leave your children alone in or near the pool or water, even for a moment. Do not be distracted by doorbells, phone calls, chores or conversations. If you must leave the pool or water area, take children with you, making sure the pool or area gate latches securely when it closes.
  • During social gatherings at or near water, appoint a “designated watcher” to protect children from water accidents. Adults may take turns being the “watcher.” When adults become preoccupied, children are at risk.
  • Post rules such as: “No running,” “No pushing,” “No dunking” and “Never swim alone.” Enforce the rules.
  • Instruct babysitters about potential water hazards to children and about the use of protective devices, such as door alarms and latches. Emphasize the need for constant supervision. Be sure the person watching your children knows how to swim, how to get emergency help and how to perform CPR.
  • If a child is missing, check the pool or water area first. Seconds count in preventing death or disability. Go to the edge of the pool or water area and scan the entire area, bottom of pool and surface of pool or water area.
  • Install a fence to separate your house from the water area. Most children who drown in water wander out of the house and fall into the water. The fence should be 5-feet high and completely surround the water area. The fence must completely separate the water area from the house and the play area of the yard.
    Use self-closing gates that self-latch, with latches higher than your children’s reach. Never prop open the gate to a water area. After the children are done swimming, secure the water area so they can’t get back into it.
  • Never use a pool with its pool cover partially in place, since children may become entrapped under it. Remove the cover completely.
  • Place tables, chairs and other objects well away from the water area fence to prevent children from using them to climb into the water area.
  • Keep rescue equipment (such as a shepherd’s crook or rescue tube) and a telephone with emergency numbers noted by the water.
  • Avoid air-filled “swimming aids” because they are not a substitute for approved life vests and can be dangerous should they deflate.
  • Keep toys out of and away from the water area when not in use. Children playing with or reaching for toys could accidentally fall in the water.
  • Remember, teaching your children how to swim DOES NOT mean your children are safe in the water.
    Don’t assume that drowning or a drowning incident couldn’t happen to you or your family.
Child abuse is preventable
We can help change the lives of many children and teens.

A hallmark of PSF’s system of care is our belief that child abuse is preventable. We have found that by providing resources and supports to families in need on the front end, many can avoid reaching the crises that lead to formal child welfare involvement functions.

Monetary Donations

Monetary donations throughout the year are a huge help to the children we serve. We accept donations by check, which can be mailed to our office or through the Philanthropy Hub link here.


Become part of a team that makes a lasting impact! No matter how much time you have to give, it is enough to make a big difference

Special Events

We often have unique opportunities to partner with us through events that are organized to benefit Partnership for Strong Families

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