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Our part-time Family Advocate is often the first point of contact for our Family Resource Center (FRC) patrons, helping to create a warm welcoming environment, completing brief needs assessments, scheduling appointments, and directing patrons to the appropriate FRC staff for assistance.
Partnership for Strong Families, Inc. is seeking a part-time Family Advocate to join our SWAG Family Resource Center team. As the Family Advocate, you’ll provide limited hands-on assistance to patrons, such as providing food from our emergency pantry and helping with online applications. In addition, the Family Advocate will manage essential front-desk duties such as answering calls, directing visitors, data entry, and keeping resource displays organized. Serving our patrons with high quality customer service is critical. This is a grant-funded position that reports directly to the Family Resource Center Manager.
What You’ll Do:
- Answer incoming telephone calls and direct calls to the appropriate Family Resource Center staff; taking complete, clear messages, using high quality customer service.
- Check voice mail daily and forward messages to appropriate personnel.
- Greet Resource Center patrons, ensuring they are treated with dignity and feel welcomed and supported.
- Provide basic assistance to patrons, including brief needs assessments, follow-up, and support with online applications or resource connections, under the guidance of the FRC Manager.
- Support the Resource Center staff with data entry, reports, and patron follow-up, as needed.
What You Bring:
- Education: High School Diploma or GED from an accredited educational facility.
- Experience: Minimum of one (1) year of office experience.
- Proficiency in Microsoft Office Products.
- Possession of a valid driver’s license.
- Experience working with at-risk children and families or a social service agency is preferred.
The Ideal Candidate has:
- Knowledge of word processing, basic computer skills, and various types of office equipment (i.e., copier, fax, switchboard).
- Strong intrapersonal skills and excellent telephone etiquette.
- Ability to maintain confidentiality of sensitive data.
- Ability to prioritize multiple tasks and projects.
- Understanding of the causes and effects of trauma and victimization and willingness to provide compassionate, trauma-informed support to individuals and families in need.
- Sensitivity to cultural needs and willingness to serve as a positive member of a working team.
Location: Gainesville: SWAG Family Resource Center
Salary Range: $16.62 an hour
This position is grant-funded at 20 hours per week.
Click here to view the complete job description.
For more information about Partnership for Strong Families, please visit us at www.pfsf.org.
Join a mission-driven team that believes every child deserves academic success and every family deserves support. This is more than a job—it’s your chance to make a difference every day. Apply today!
PSF is an EEO/ADA/VP/Drug Free employer.
