Job Summary: The incumbent of this position exercises independent judgement by conducting quality assurance and improvement activities related to both internal and external services and processes. This position reports to the Director of Program Quality and Contract Management.
POSITION TITLE: Quality Assurance Monitor
FLSA Designation: Non-Exempt
EEO Category: Professional
Salary Range: $36,000 – $42,000
Mission: To enhance the community’s ability to protect and nurture children by building, maintaining and constantly improving a network of family support services.
Vision: To be a recognized leader in protecting children and strengthening families through innovative evidenced-based practices and highly effective, engaged employees and community partners.
Core Principle: To commit to accountability using outcomes to measure performance and improve practice.
Competency: Commitment to ensuring accountability and a results-based orientation.
Core Function: Continuous Quality Improvement
- Gather, propose, formulate, and provide information for:
- PSF’s Quality Management Plan.
- PSF’s Quality Management Annual Report
- Execute and maintain PSF’s continuous quality improvement activities including but not limited to:
- Case file review process
- Performance Measure and Scorecard compliance
- Internal Monitoring processes
- Incident Reports
- Exit Interviews
- Child Placement Agreements
- Inquiries, Complaints, and Grievances
- Supervisory Reviews
- Satisfaction Surveys
- Analyze, interpret, summarize and supply data/information to:
- Inform practice
- Identify trends
- Develop strategies to improve practice
- Check and report progress
- Verify change
- Implement results based/informed best practices
Core Principle: To provide a safe environment for all children.
Competency: Ability to be proactive, decisive and employ crisis intervention principles appropriately.
Core Function: Policy and Procedure
- Demonstrate understanding of federal law, state law, and rules/regulations for the operation of child welfare programs.
- Propose and formulate information for the development, implementation, and revisions of PSF policy and procedure related to continuous quality improvement.
Core Principle: To make prevention of child abuse and neglect a community priority.
Competency: Ability to network with, educate and involve community stakeholders.
Core Function: Technical Assistance
- Provide technical assistance to others to assist with understanding and completing continuous quality assurance activities by using sound logic and convincing arguments.
- Assist in the creation of tools that support continuous quality improvement.
- Utilize expertise to network, educate and involve stakeholders in continuous quality improvement activities.
Core Principle: To recognize that more can be done with communities and families as partners.
Competency: Identifies and understands what resources are available, and builds and maintains effective working relationships with a network of systems.
Core Function: Network of Systems
- Represent the Partnership for Strong Families at community and department workgroups and task forces in area expertise.
- The Quality Assurance Monitor works with Information Technology staff to maintain consistency of processes and activities.
- Support the Quality Assurance Committee of the PSF Board of Directors by providing information for:
- Meeting agendas and minutes
- Data and analysis of the data
- Action plans for improvement
- Participate in activities associated with accreditation and reaccreditation through the Council of Accreditation.
- Display understanding of, and sensitivity to, service population’s cultural and socioeconomic characteristics.
The list of essential functions is not intended to be exhaustive. The Partnership for Strong Families reserves the right to revise this job description as needed to comply with actual job requirements.
- Bachelor’s Degree from an accredited college or university with major coursework in social work, health care administration, or other human services related field.
- Three years professional related experience (working in a Child Welfare System and/or Quality Assurance Department).
- Possession of a Valid Florida Driver’s License and accessibility to reliable transportation
- Proficiency in Microsoft Office.
- Master’s Degree in social work, health care administration, or other human services related field.
- Three years’ experience working with the Child Welfare System in Florida.
- Experience in Data Management and Analysis.
Knowledge, Skills, and Abilities:
- Ability to work independently.
- Knowledge of the methods of data collection and analysis.
- Ability to collect, evaluate, and analyze data to develop alternative recommendations, solve problems, document work flow and other activities relating to the improvement of operational and managerial practices.
- Effective verbal and written communication skills.
- Good organizational skills.
- Excellent computer skills.
- Knowledge of family safety and preservation.
- Knowledge of theories and practice of child protection, counseling, social work, investigations, and family assessments.
- Knowledge of methods of compiling, organizing, and analyzing data.
- Skill in child protection, counseling, social work, investigations, and family assessments.
- Skill in development of requests for proposals, contract evaluations and contract management.
- Ability to develop policies, procedures, standards, and rules.
- Ability to develop methods for monitoring and evaluating quality of service and compliance with rules, policies, and statutes.
- Ability to review and evaluate plans and programs.
- Ability to identify improvements and adjustments needed to insure program effectiveness and efficiency.
- Ability to establish and maintain a liaison with other agencies.
- Ability to communicate effectively.
- Ability to establish and maintain effective working relationships with others.
- Ability to use computer systems.
- Ability to conduct effective case staffings and other meetings.
- Ability to interact appropriately with families, community resources, service providers and other department professionals.
Mobility (moving between internal offices) 40%
Reaching, overhead 0%
Reading Comprehension Yes
Ability to Lift and carry up to 25 pounds.
Same Day Occasional
Weekend and Nights Infrequent
Infrequent (2 to 3 times year)
Occasional (2 to 3 times Month)
Frequent (2 to 3 times Week)
PFSF is an Equal Opportunity/Affirmative Action/ Drug Free Work Place and does not tolerate discrimination or violence in the workplace. Applicants requiring a reasonable accommodation as defined by the Americans with Disabilities Act, must notify the Human Resource Department at 1-352-244-1527. Notification to the Human Resource office must be made in advance to allow sufficient time to provide the accommodation.
Drug Free Workplace:
PSF maintains and enforces a Drug-Free Workplace program. New employees are required to be drug tested prior to employment. In appropriate circumstances, current employees may also be required to submit to drug and/or alcohol testing. Information on the Drug-Free Workplace Policy is contained in the Employee Handbook and set forth in the Drug-Free Workplace Policy, both of which are available through the organization’s inter/intranet.