Partner Agency Posting: Case Management Supervisor

Job Details

Case Management Supervisor for Gilchrist County with the office location of  Trenton, Florida.

Description

Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong and communities are vibrant.

Since 1982, Lutheran Services Florida has been providing and sharing solutions to protect Florida’s most vulnerable. Today, we are one of the largest nonprofits in Florida touching 1 in 50 Floridians with a wide range of services, including:

• early childhood education
• refugee and immigration
• mental health and substance abuse
• juvenile justice
• child welfare

LSF is looking for talented Case Manager Supervisors who want to make an impact in the lives of others.

Purpose & Impact

This is complex professional work supervising and monitoring the work of an assigned group of employees. The employee in this position is expected to become familiar with agency contract goals and requirements and to ensure staff performance toward those goals. In addition, knowledge of Florida Child Welfare statutes, administrative code and operating procedures as well as any additional policy provided by the local Lead Agency, Department of Children and Families Regional Quality Assurance staff or Department memo is necessary for the proper performance of this position. The Supervisor is required to demonstrate advanced skills in communicating with, motivating, training and evaluating employees, and is expected to meet regularly with each employee under supervision to monitor and mentor performance. Supervisors are expected to participate in the recruitment and hiring of employees. The Case Management Supervisor will coordinate case management and the delivery of social work and clinical services that meet a full range of a family’s needs within the home.

A Day in the Life of a Case Manager Supervisor

Essential Functions

• Develops Performance standards and job duty expectations with workers, reviews standards and plans for continuous improvement.
• Communicates worker’s compliance with these expectations on a regular basis.
• Reviews each case in unit caseload on a quarterly basis. This review must include a one on one discussion with the assigned case manager, recommendations for case progress, documentation of the review and recommendations in the Florida Safe Families Network (FSFN) online database.
• Monitors and directs the day to day work of case managers. This monitoring must include the completion of home visits within required time frames, the completion of required tracking tools, court documentation, staffing packets, family assessments, case documentation in FSFN within 48 hours, physical file maintenance and other required case work in timely manner.
• Reviews and assists with complex cases, provides guidance and support.
• Reviews work product such as family assessments, home studies, court reports, case plans and case documentation with case managers, and provides consultation and direction to them to ensure appropriateness, clarity, quality and thoroughness.
• Identifies performance needs of case managers and other assigned staff, and develops and implements plans for performance improvement.
• Provides guidance to case managers and other staff by coaching, motivating, training and providing staff development activities.
• Identifies and promotes outstanding performance.
• Facilitates and participates in all required staffing’s. Ensures that case manager is prepared to present case appropriately and provides guidance during staffing as necessary.
• Participates in court proceedings as necessary, and monitors worker performance in court.
• Mentors at least one case manager each month in the field by participating in a home visit with the case manager and providing the case manager with appropriate feedback after that home visit. These mentoring visits are to be documented by the Supervisor in FSFN within required time frames.
• Performs random second party verifications of worker field activities by phoning clients to discuss their recent contacts with case managers.
• Keeps AD and Program Director advised of high risk or problematic cases, and arranges for Multi-Disciplinary staffing’s for cases as necessary.
• Attends program Supervisor meetings as scheduled and shares information gathered with unit workers.
• Conducts regular unit meetings with staff to share information, provide training, discuss cases and participate in team building activities.
• Develops training and staff development plans with each staff person under his/her supervision.
• Conducts all required performance evaluations with assigned workers in a timely manner. Submits evaluations to AD and Program Director for discussion and review.
• Provides community education through public presentations.
• Participates in agency CQI activities as required.

Other Functions:           

All duties are performed in accordance with the following standards:

• Courtesy: Treats customers, the public and staff with courtesy, respect and dignity and presents a positive public image.
• Communication Skills: Keeps AD and Program Director fully informed of activities, pertinent issues, upcoming events and potential problems. Demonstrates effective oral and written communication skills in daily work.
• Team Work: Supports the unit, department and/or organization and works with others in an effort to accomplish the goals of the unit, department and/or organization.
• Safety: Employee makes a reasonable effort to adhere to established safety procedures and practices in the work area, and ensures that unit workers do the same.
• Training: Attends and successfully completes all mandated training courses, Must attend and successfully complete “Supervising for Excellence” training curriculum. Must complete all agency requirements to become certified as a Child Welfare Supervisor within required timeframes.
• Confidentiality: Adheres to all confidentiality rules.
• On-Call: Supervisors are expected to be available and on call at all times. Supervisor carries an active cell-phone during regularly scheduled work hours, as well as after hours and on weekends, in order to immediately respond to all calls.
• Must demonstrate sensitivity to our service population’s cultural and socioeconomic characteristics and needs.

Other:

Case Manager Supervisors are charged with ensuring that their case managers  fully understand case ownership responsibility as the integrator of all services and supports identified for each child, including therapy, other mental health services, health and dentistry, developmental services, educational support, permanency and safety; as well as their responsibility to make trauma-sensitive  transitions when it is determined that a caretaker lacks the needed  level of responsibility to care for their children.

Physical Requirements:

Must have a high level of energy, be adaptable to irregular hours, be flexible to cover on-call as needed, be able to travel as needed.

Education:

Must possess a Bachelor’s degree in human services field. Individual must have a Child Protection Certificate.  A Master’s degree is preferred.

Experience:

Must have 3 years’ experience as a certified child welfare case manager in the Florida Dependency system. Prior supervisory experience preferred.

Skills:

• Knowledge of theories and practice of child protection, social work and family assessments.
• Knowledge of professional ethics related to child protection and counseling.
• Knowledge of physical and behavioral indicators of abuse and neglect.
• Knowledge of effective management skills.
• Knowledge of interviewing techniques.
• Knowledge of court procedures and legal requirements.
• Knowledge of methods of collecting, organizing and analyzing data.
• Knowledge of supervision techniques.
• Skills in direct observation of case manager’s abilities in interacting appropriately with families, community resources, service providers and other professionals.
• Ability to assess case manager’s performance and develop performance improvement plans.
• Ability to analyze the effectiveness of service programs, and identify resources or make adjustments needed to meet needs.
• Ability to plan, organize and coordinate work assignments.
• Ability to communicate effectively.
• Ability to effectively supervise staff members.
• Ability to understand and apply relevant laws, rules, regulations policies, and procedures.
• Ability to conduct thorough case staffing’s and other meetings.

Other:

Must demonstrate sensitivity to our service population’s cultural and socioeconomic characteristics and needs.

Why work for LSF?

Ability to Make an Impact in Multiple Areas

LSF offers several programs, spanning across a wide range of populations in need. This gives our team members an opportunity to learn and potentially work in programs outside of their direct area. Either way, members of the LSF family will play a part in transforming the lives of those in need.

Community

A career at LSF means working and learning alongside talented professionals in a dynamic and inclusive environment. The values of our organization – OPEN-MINDED, COMPASSIONATE, GENEROUS, VISIONARY and HONESTY – drives each one of us.

People working at Lutheran Services Florida treat each other like family. Whether you work on the front lines or work in an office, you share a common bond that is felt throughout the organization.

Growth Opportunities

Because of the variety of programs we offer throughout Florida, team members have the option to explore areas of interest in other programs or grow within their existing program/department.

Amazing benefits package including:

• Medical, dental and vision
• Teledoc (24/7 access to doctors via phone and video)
• Employee Assistance Program (EAP)
• Long-term disability
• Employer paid life insurance (1X salary), AD&D
• Health and dependent care FSA
• 13 paid holidays + 1 floating holiday
• Generous PTO policy
• 403(b) Retirement plan with 3% discretionary employer match
• Tuition reimbursement
• LifeMart Employee Discount Program

Additional Voluntary Benefits

• Short-term disability
• Group life insurance
• Accident, critical illness/Cancer and hospital policy
• Legal Shield coverage

Lutheran Family Services embraces diversity, equity and inclusion in all business practices. LSF is proud to be an equal opportunity employer.

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