Early Childhood Family Support Facilitator

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Job Summary: This is a grant-funded position (currently funded through September 30, 2020) responsible for providing consultation and limited case management services to identified families of children ages 0-5 at specified childcare facilities in Alachua County.  Duties and responsibilities include, but are not limited to, conducting face-to-face sessions with families to help identify and meet family and/or child-specific needs; in turn, improving outcomes related to caregiver protective capacities and school readiness. The position will have a flexible schedule and requires regular travel within Alachua County along with direct contact and consultations with clients and providers to help ensure maximum utilization of resources for these individuals. The position is located within the Clinical and Community Services department and reports to the Resource Center Manager.

Position Title: Early Childhood Family Support Facilitator

FLSA Designation: Non-Exempt

EEO Category: Professional

Hiring Range: $40,000 – $43,000

Location: Gainesville (SWAG Family Resource Center)

Mission: To enhance the community’s ability to protect and nurture children by building, maintaining and constantly improving a network of family support services.

Vision: To be a recognized leader in protecting children and strengthening families through innovative evidenced-based practices and highly effective, engaged employees and community partners.

Core Principles: To individualize services to meet the needs of children and families while respecting each individual and/or family’s diversity and inherent dignity.

Competencies: Commitment to using a strength-based, child-centered, family-focused practice with the ability to identify strengths and needs and engage the family in a strength-based assessment process. Ability to perceive and communicate with sensitivity and without judgement while respecting each person’s potential. Ability to lead and model diversity. Respect for each person’s dignity, individuality, and right to self-determination.

Core Function: To assess and meet individual and/or family needs through one-on-one consultation along with needed follow-up. 

  • Conduct face-to-face consultations with families at their identified childcare facility, the family’s home or another location convenient to the family, using a non-judgmental and encouraging environment, to appropriately identify family and/or child specific needs.
  • Based upon identified needs, make appropriate connections for additional assessments, services and supports.  As appropriate, also link families with existing community supports, such as those which may be found at our local Resource Centers.
  • Provide limited case management services to the identified families (e.g., connecting families with resources, ensuring services/supports are in place, acting as a liaison between the family and providers).
  • Foster relationships between family members, partners, community members, and the education system.
  • Understand and be able to identify the causes and effects of trauma and victimization including the impact of early and cumulative trauma and victimization along with techniques for management and recovery.
  • Display an understanding of, and sensitivity to, the service population’s cultural and socioeconomic characteristics.

Core Principles: To make prevention of child abuse and neglect a community priority and recognize that more can be done with communities and families as partners. 

Competencies: Identify and understand what resources are available, and build and maintain effective working relationships within a network of systems. Ability to network with, educate and involve community stakeholders.

Core Function: To conduct community outreach, develop new partnerships and develop resource center programming based upon community needs.

  • Conduct community outreach by actively seeking out and engaging community agencies, businesses, and individuals that will contribute to meeting the needs of local families with children ages 0-5.
  • Participate in various meetings, staffings and community events.

Core Principle: To provide a safe environment for all children.

Competency: Ability to be proactive, decisive and employ crisis intervention principles appropriately. Have working knowledge of policies and procedures as they pertain to resource centers, crisis intervention techniques and program development.

Core Function: Handle daily interactions and crisis situations appropriately and in accordance with PSF policy.

  • Manage conflicts and deal appropriately in difficult situations with clients, service providers, community partners, supervisors and/or peers.
  • Conduct position duties in accordance PSF policies.

Core Principle: To commit to accountability using outcomes to measure performance and improve practice.

Competency: Commitment to ensuring accountability and a results-based orientation.

Core Function: Authorize, document and monitor the utilization of services to ensure resources are maximized.

  • Assist clients, as needed, with documentation of demographic information and service needs, using the identified forms and document this information using the data management system and/or otherwise approved tracking system, within required timeframe.
  • Participate in utilization reviews, tracking, and management of service provision and demographics information to help identify trends and potential service gaps, community needs.
  • Complete reporting requirements, as needed and requested.

This list of essential functions is not intended to be exhaustive. Partnership for Strong Families reserves the right to revise this job description as needed to comply with actual job requirements.

Minimum Qualifications:


  • Bachelors’ degree in Counseling, Social Work or related field. 2 years’ experience in the areas of child welfare, social work, or relevant field. Any additional education over the required bachelors’ degree may be considered for up to 2 years of the required 3 years’ experience.
  • Must have an understanding of child development and risk factors that may lead to child abuse and neglect.
  • Must possess a valid driver’s license in state of residence.


  • Master’s degree in related field.
  • Case Management, Early Childhood Education, and/or Service Coordination experience.
  • Experience working with at risk families and children with significant mental health and behavioral needs and their families.

Knowledge, Skills, and Abilities:

  • Ability to develop, coordinate and evaluate budget allocations to assure appropriate expenditure of resources.
  • Knowledge of family dynamics and community based care.
  • Skilled in Team Facilitation.
  • Demonstrated ability to partner with collaterals and service providers.
  • Advanced computer and data entry skills.
  • Knowledge of social service resources in Alachua County.
  • Ability to make public presentations and represent the agency in various settings.
  • Ability to develop long-range and short-range objectives including monitoring and corrective action plans.
  • Knowledge of best practices in child welfare and social work.
  • Knowledge of basic computer programs including email, word processing, and in-office information systems.
  • Ability to be flexible and manage multiple projects at the same time.

Physical Requirements:

Sitting – 40%

Standing – 25%

Mobility (moving between internal offices) – 25%

Kneeling/Bending/Stooping – 5%

Reaching, overhead – 5%

Speaking – Yes

Hearing – Yes

Reading Comprehension – Yes

Ability to Lift and carry up to 40 pounds.


Same Day – Frequent

Overnight – Infrequent

Weekend and Nights – Occasional

Infrequent (2 to 3 times year)

Occasional (2 to 3 times Month)

Frequent (2 to 3 times Week)

PFSF is an Equal Opportunity/Affirmative Action/ Drug Free Work Place and does not tolerate discrimination or violence in the workplace.  Applicants requiring a reasonable accommodation as defined by the Americans with Disabilities Act, must notify the Human Resource Department at 1-352-244-1527.  Notification to the Human Resource office must be made in advance to allow sufficient time to provide the accommodation.

Drug Free Workplace: PSF maintains and enforces a Drug-Free Workplace program.  New employees are required to be drug tested prior to employment.  In appropriate circumstances, current employees may also be required to submit to drug and/or alcohol testing.  Information on the Drug-Free Workplace Policy is contained in the Employee Handbook and set forth in the Drug-Free Workplace Policy, both of which are available through the organization’s inter/intranet.


Child abuse is preventable
We can help change the lives of many children and teens.

A hallmark of PSF’s system of care is our belief that child abuse is preventable. We have found that by providing resources and supports to families in need on the front end, many can avoid reaching the crises that lead to formal child welfare involvement functions.

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