The child welfare system can be confusing, but we want you to know we’re here to help. No matter what your situation, we strive to involve you in the process as much as possible. You deserve our respect and you have strengths that we can build on to make your family stronger. Please know that your child’s safety and well-being are our TOP priority. We want you to think of us as someone in your corner, working for the same things you are: the safety and stability of your child and family.
This section was designed to help answer some of the questions you may have about what happens once your case is transferred to us from the Department of Children and Family Services (DCF). Your Family Care Counselor (FCC) will be your biggest asset during the time your case is open. Your FCC and even their supervisor are there by phone and email if you have questions. If your case involves court hearings, your child may also be given a Guardian ad Litem. This person is here to help too, and will advocate on behalf of your child’s needs and desires.